Training and Technical Assistant Specialist

The incumbent of this position is responsible for: Facilitating training opportunities and providing targeted technical assistance to early childhood professionals in compliance with best practices and as outlined by the CCR&R Program Manager to meet regional and state needs. In addition, he/she provides support services and consumer education to help families select child care in compliance with best practices.

SUPERVISION:

Received: Works under the direct supervision of a Lead Training and Technical Assistance Coordinator, Child Care Resource and Referral Program Manager, and general supervision of the Child Development Director.

Exercised: None.

RATE: $22.29 - $26.18

JOB RESPONSIBILITIES:

• Provide leadership, direction, and technical assistance in planning for the training, development, and mentorship to meet or exceed requirements, and as a means of ensuring quality experiences for young children and their families in child care settings.
• Provides a minimum of three (3) on-site or virtual technical assistance visits a month to providers based on technical assistance initiatives or targeted technical assistance through specified professional development opportunities offered with emphasis on infant and toddler development and care. 
• Responds to assigned technical assistance from the Professional Development Support Coordinator to providers on the phone, via email, and onsite, and documents assistance given in the NHCIS database appropriately.
• Facilitates collaborative groups on a monthly basis to promote professionalism and best practices in early childhood settings, based on group needs and/or technical assistance initiatives.
• Assist Professional Development Support Specialist in training registration, preparation of training documents, and attendance documentation of professional development opportunities set up by CCR&R Program Manager through designated email list and training registration system/s, including Eventbrite, the NH Professional Development Registry, and the NH-Connections website.
• Assists in the maintenance of the New Hampshire Connections Information System (NHCIS) as assigned by CCR&R Program Manager.
• Assists CCR&R Program Manager, when needed, with establishing professional development needs and helping to set up opportunities.
• Establishes and maintains working relationships with standard host sites as designated by set criteria provided by CCR&R Program Manager.
• Attends professional development opportunities offered in the area as assigned.
• Assists with writing the program narrative to accompany quarterly data reporting relative to Recruitment, Training and Technical Assistance Services.
• Completes reporting for Recruitment, Training, and Technical Assistance Services through NHCIS on the quarterly report.
• Maintains a strong collaborative relationship with community partners and other statewide organizations.
• Assists with recruitment of new childcare providers and accurately inputs information into the NHCIS database in accordance with the program’s procedures.
• Provides technical assistance to prospective child care providers to enable them to qualify under federal, state, and local regulations; maintains liaison with state and local regulatory agencies to facilitate the licensing and startup of child care facilities.
• Assists in the production of the quarterly newsletter for providers (and families as appropriate) with SNHS/CAPHR CCR&R Team, obtaining and including pertinent information related to child care issues, updates, and available training opportunities locally and throughout the state.
• Provides a minimum of three (3) referrals to each client and responds to requests for referral within 24 business hours when supporting the Outreach Specialists.
• Documents the number of NHEP/District Office clients and their success in finding child care and attends NHEP/DO, when assigned to support the Outreach Specialists.
• Assists with the maintenance of the client portion of the NHCIS database, ensuring timely entries, accuracy of information, and quarterly reporting.
• Assists with general office/administrative procedures and day-to-day program operations, including phone coverage, reception, recordkeeping, and other clerical tasks.
• Assists with Referral, Recruitment, Technical Assistance, and Consultation activities as assigned.
• Assists in overall regional and statewide consistency related to CCR&R programming and services.
• Possess good interpersonal and communication skills, including the ability to work as part of a team, communicate effectively both orally and in writing, receive and provide feedback, and manage dynamic interchanges in meetings and other community outreach activities.
• Possess the ability to work independently, with little supervision, and complete multiple tasks and job responsibilities in a timely and efficient manner.
• Support the mission and philosophy of SNHS/CAPHR Community Action Agency. Work in partnership with participants without judgment or bias, recognizing and respecting individual differences and backgrounds. 
• Demonstrate the highest standards of personnel integrity, truthfulness, honesty, and fortitude in all our Community Action activities in order to inspire confidence and trust in the Community Action movement.
• Must possess a valid driver’s license and be able to travel when needed.
• Will maintain professional boundaries with all current, past, and prospective clients, and maintain the confidentiality of clients and staff, in accordance with SNHS/CAPHR policy and procedure.
• Abide by all SNHS/CAPHR Safety policies and procedures.
• Present a professional and positive image as a representative of SNHS/CAPHR.
• Responsible for having adequate knowledge of all SNHS programs and will gather sufficient intake information to make referrals to other SNHS/CAPHR programs that are beneficial to the client and his/her family.
• Perform other related duties as required. 

REQUIRED SKILLS AND ABILITIES:

• Have the ability to travel statewide as required.
• Strong written and verbal communication skills, in addition to, excellent customer service skills and a high degree of professionalism. 
• Proficient computer skills in relation to data entry, word processing, and spreadsheet management.
• Demonstrated ability to work productively with an attention-to-detail approach.
• Ability to travel statewide as required.
• Specialists can train on and utilize virtual teleconferencing software programs such as Zoom to provide training and facilitate meetings.

EDUCATION AND/OR EXPERIENCE:

• Training and Technical Assistant Specialist must have a minimum of a Baccalaureate Degree in Early Childhood Education or a post-graduate degree with a minimum of 24 credits in ECE or approved coursework. 
• Five years’ experience working in an early childhood setting, at least three of which must be working with infants and toddlers.
• Training and Technical Assistant Specialist is subject to a criminal background check in accordance with the New Hampshire Child Care Licensing Unit. 

PREFERRED EXPERIENCE:

• Planning and implementation of group training and/or facilitation of adults.
• Experience working with team building and Collaboration with organizations on a state-wide capacity.
• know about the use of different types of technology and/or computer systems.