Housing Manager

The incumbent of this position is responsible for the day-to-day activities of managing an elderly housing complex, to include program compliance and quality assurance.  The position is responsible for managing resident relations and interactions and communicate as a team with maintenance in accordance with HUD/NSPIRE building standards and compliance.

SUPERVISION:

Received: Works under the direct supervision of the Housing Director and general supervision of the Chief Operating Officer.

Exercised: Individual provides general supervision to the staff of the housing site(s).

RATE:  $21.42 (Experience will be considered)

JOB RESPONSIBILITIES:

• Ensures conformance with all local, state and federal statutes, policies, regulations and guidelines, including but not limited to HUD 4350.3, Enterprise Income Verification (EIV) and Fair Housing regulations.
• Responsible for timely and accurate input of tenant accounting records. Utilize rental software and maintain records of collections, disbursements, security deposit reports, et., in accordance with the HUD Handbook 4350.3.
• Manages tenant relations and concerns which may arise on a day-to-day basis.  Conducts tenant certifications, selections and re-certifications while meeting income eligibility requirements and quality assurance standards.
• Responsible for new rent-ups and the execution of leases, and unit turnovers.
• Prepares all required mandatory reports in an accurate and timely manner.
• Purchases supplies and equipment as needed to maintain efficient running of the sites.
• Ensures all property work orders, unit inventories and preventative maintenance are accurate and processed in a timely manner, in collaboration with maintenance priorities.
• Must possess a valid driver’s license and be able to travel when needed.
• Will maintain professional boundaries with all current, past, and prospective clients, and maintain the confidentiality of clients and staff, in accordance with SNHS policy and procedure.
• Abide by all SNHS Safety policies and procedures.
• Present professional and positive image as a representative of SNHS.
• Responsible for having adequate knowledge of all SNHS programs and will gather sufficient intake information to make referrals to other SNHS programs which are beneficial to the client and his/her family.
• Perform other related duties as required.

REQUIRED SKILLS AND ABILITIES:

• The individual should have a working knowledge of federal, state and local program rules and regulations (i.e. HUD)
• Experience with financial records including Accounts Payable and Accounts Receivable, and rental software.
• Experience supervising staff, and the ability to communicate effectively orally and in writing.
• Must be proficient with experience in Rental Software, experience with Boston Post is preferred.
• Strong administrative, record keeping, reporting and with attention to detail.
• Strong organizational and interpersonal relationship skills.

EDUCATION AND/OR EXPERIENCE:

• Bachelor’s Degree.  Experience may be considered in lieu of education.

PREFERRED EXPERIENCE:

• Must have Microsoft Excel skills and be proficient with Microsoft Office.
• Sensitivity to the needs of the elderly and individuals from diverse social, cultural and economic backgrounds.
• Knowledge of local/regional housing and social service resources.
• Certified Occupancy Specialist Certification (COS) within first year of employment.
• Experience with property maintenance is a plus.